Refund Policy

1. Overview

At Resonate ("we," "our," or "us"), we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds on subscription payments and other charges related to your use of our Services.

By using our Services, you agree to the terms of this Refund Policy. Please read this document carefully to understand our practices regarding refunds.

2. Subscription Refunds

We offer the following refund options for subscription payments:

• 30-Day Money-Back Guarantee: If you are not satisfied with our Services, you may request a full refund within the first 30 days of your initial subscription purchase.
• Pro-rated Refunds: If you cancel your subscription after the first 30 days but before the end of your billing cycle, we may provide a pro-rated refund for the unused portion of your subscription at our discretion.
• Automatic Renewals: We do not provide refunds for automatic subscription renewals. You are responsible for canceling your subscription before the renewal date if you no longer wish to use our Services.

3. Exclusions

Refunds will not be provided in the following circumstances:

• If you have violated our Terms of Service
• For partial or unused portions of annual subscriptions (after the first 30 days)
• If your account has been suspended or terminated due to abusive behavior
• For any add-on services or one-time purchases, unless required by law
• If the refund request is made after the eligible refund period

4. How to Request a Refund

To request a refund, please contact our customer support team at support@resonate.app with the following information:

• Your registered email address
• Date of purchase
• Subscription plan or service purchased
• Reason for requesting a refund
• Any relevant order or transaction IDs

We aim to respond to all refund requests within 5 business days.

5. Refund Processing

Once approved, refunds will be processed using the same payment method used for the original transaction. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

If the original payment method is no longer available, we may require additional information to process your refund via an alternative method.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to periodically review this page for the latest information on our refund practices.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at support@resonate.app